Effective Date: January 1, 2026  |  Last Updated: January 3, 2026

Titan EMR Solutions, operating as TitanDesk ("TitanDesk," "we," "us," or "our"), respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, and safeguard information when you visit TitanDesk.io or use our services.

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1. Information We Collect

We may collect the following types of information:

• Contact & Account Information: Name, email, phone number, clinic name, and login credentials.
• Subscription Information: Plan selection and billing-related details (payments are handled by third-party providers).
• Clinic Data: Information entered into the system, including intake forms and scheduling data.
• Technical Data: IP address, browser type, and usage activity.
• Support Communications: Messages or emails sent for support or onboarding.

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2. How We Use Information

• Provide and maintain the TitanDesk services
• Set up and configure clinic accounts
• Improve system performance and usability
• Provide support and onboarding assistance
• Ensure security and prevent unauthorized access
• Comply with applicable laws and regulations

We do not sell your personal information.

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3. Information Sharing

We may share information with:

• Service Providers: Trusted vendors such as hosting, email, and infrastructure providers.
• Legal Requirements: When required by law or to protect rights and safety.
• Business Transfers: In case of merger or acquisition.

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4. Privacy & Security

TitanDesk is designed with privacy and security in mind. We use industry-standard safeguards such as encryption, access controls, and secure authentication to help protect information.

TitanDesk supports clinics in maintaining HIPAA-aligned workflows, but final compliance depends on each clinic’s policies and usage.

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5. Data Retention

We retain data as long as necessary to provide services or comply with legal obligations. Upon termination, data may be deleted, anonymized, or retained as required.

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6. Cookies & Analytics

We use cookies and similar technologies to improve user experience and analyze usage. You can control cookies through your browser settings.

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7. SMS Communications

If you provide your phone number, you may receive service-related SMS messages such as:

• Appointment reminders
• System notifications
• Support-related messages

Message frequency may vary. Message and data rates may apply.

Opt-out: Reply STOP to unsubscribe. Help: Reply HELP or contact us at support@titandesk.io.

We do not sell or share phone numbers for marketing purposes.

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8. Your Rights

• Request access to your information
• Request corrections or updates
• Request deletion where applicable
• Opt out of non-essential communications

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9. California Privacy (CCPA/CPRA)

California residents may have rights to access, delete, and correct personal information. We do not sell personal information.

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10. Children’s Privacy

Our services are intended for business use. We do not knowingly collect personal information from children under 13.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the service indicates acceptance of updates.

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12. Contact Us

Email: support@titandesk.io
Phone: (949) 393-0844